Oct
30

Brand Brief: Monsters in Smart Cars; Saints on Harleys

Are we really the brand we drive?

A few minutes ago, while I was driving home from my son’s daycare Halloween parade (and yes, he wore his bat costume again) I got cut off on the road by an aggressive jerk. Weaving in and out of traffic, speeding, talking on a cell phone, throwing a smoking cigarette out the window – you know the kind. But now that I’ve described him, what kind of car do you picture him driving?

Photo from the Flickr stream of cornillious.

Chances are, this isn't what you're picturing (Photo from the Flickr stream of cornillious).

It was a Smart Car

That’s right, this jerk wasn’t driving an over-sized SUV, an expensive look-at-me luxury roadster, a rusted muscle car, or his mom’s minivan – any of which might have popped into your mind when I said “a jerk cut me off”. Well shame on you for being so narrow minded!

This jerk was creating dangerous road situations in a a cute little, enviro-friendly, fuel-sipping, tree-embracing Smart Car! And when I saw it, a little part of my brain popped. It seemed like an oxymoron, like a Ferrari doing the speed limit, or a Harley with a muffler.

But why should that surprise anyone?

Think about your preconceptions of Smart Car drivers for a moment.  Now think about how those perceptions of the people are shaped by the car’s design, the current global warming “zeitgeist”, the smart growth movement, and of course by the Smart brand with its perfect name and focused line of extensions.

The thing that went “pop” in my mind was betrayal: this jerk was knocking down my positive stereotypes of Smart Car drivers, and I resented that.

Now think about your brand

Ask your self a few questions:

  • What preconceptions and stereotypes are built in to your product when people buy it?
  • Are these expectations positive or negative for your brand image and values?
  • Are the people “driving” your brand living up to the positive expectations?
  • If they’re not, is your brand strong enough to make the odd jerk look like the exception rather than the rule?

In this case, my mental image of Smart Cars survived the encounter, and this jerk even made my affection for Smart a bit stronger since part of my indignation was on behalf of the brand – as in “how dare you do that to something I treasure!”

Smart branders know their tribes and cultivate them with carefully tuned messages. The tag line from freecountry.harley-davidson.comsays it all: "Screw it. Let's ride."

Smart branders know their tribes and cultivate them with carefully tuned messages. The tag line from freecountry.harley-davidson.com says it all: "Screw it. Let's ride."

Oct
29

Dragons, edible play dough, and three-letter abbreviations – oh my!

Company makes dough on the Den while another eats it.

Beg to Differ is going to focus on a beauty and the beast story of two hometown brands that showed up on Dragon’s Den last night, with very different results. One plucky little company made a pile of money from investors, while the other – a much larger organization – wasted a pile of dough. Want to find out more? Of course you do. Read on.

Den - front page with yummies

The Beauty: spreading the dough on the Dragon’s Den

Yummy Dough

Beg to Differ knows that our non-Canadian readers probably won’t be familiar with the Canadian version of this reality TV show where real life entrepreneurs compete to get funding from real-life millionaire business moguls. But it’s a great show, the guest entrepreneurs range from brilliant to insane to just cheesy, and it really helps average viewers get into the entrepreneurial process.

Last night, one of the big winners was the product “Yummy Dough” pitched by Stefan Kaczmarek from Germany and Tim Kimber from Ottawa (who owes me a few pairs of new shoes because my three year old loves his other product PlasmaCar so much).

You can watch episode 5 here and the Yummy Dough product is first up.

If you’re like me, you probably hear “edible” and “modeling dough” and you first think of the PlayDoh most of us grew up with, then you think “YUCK!” Then if you have young kids like I do, you probably also think “I don’t want my kids to eat their PlayDoh!”  But this is pliable cookie dough that you can bake into cookies.

Check out the Yummy Dough site. It tells its story in a fun and compelling way (but make sure you quickly mute the annoying and slightly creepy background noises). One quick positioning note for the owners now that they have some marketing dollars: they need to steer away from the word “clay” and focus more on the “make your own cookies” aspect. It needs to seem like equal parts toy and food product – which will take some careful work.

The Beast: dumping dough on the Dragon’s Den

But another Ottawa-based “brand” is wasting money as fast as Yummy Dough is making it  - probably faster.

Take a look at the screen shot (above) from the Web site, and in particular the sponsor logos in the upper right. You’ll probably recognize the Cadillac insignia. You may be curious about the “Ivey” brand – which is the University of Western Ontario’s school of business (note to Ivey – great name, but negotiate a short tag under your logo with the words “School of Business”).

But unless you’ve directly done business with them or have a family member working for them, you probably won’t know what the letters “E.D.C.” stand for – even if you are Canadian. Yet, EDC has been pumping truckloads of money into season after season of the Dragon’s Den to build brand awareness!

So who the heck is EDC?

Some Hints:

  1. Don’t look for it to be spelled out for you anywhere on the Dragon’s Den page. It’s just EDC in the video ads, side banners, and sponsor logos.
  2. I’ll give you the “C” – it’s Canada, and yes, this organization is run by the Canadian Government.
  3. It is often confused with two other corporations that do similar things and also go by TLAs (Three Letter Abbreviations): BDC and CCC.
  4. See if you can find them on this Wikipedia “EDC May Refer to… “ page. And I’ll give you a bigger hint, it’s the 20th EDC on a list of 25 things that call themselves EDC.

Still stumped?

Well, if you’re not baffled, call your brother who works at EDC and tell him what a bang-up branding job they’re doing. If you are, you’ve helped me make a point I’ve made many times here on Beg to Differ:

An abbreviation is not a brand!

NOMO

Read my July Op Ed from the Citizen with the message "NOMO" useless acronyms!

(Oh, and if you’re still wondering, it’s actually “Export Development Canada” and they do important work – as do BDC (Business Development Bank of Canada) and CCC (Canadian Commercial Corporation). Shame that none of them have real brands…)

Oct
26

Is “Personal Branding” an oxymoron?

Evidence for and against the term

“Personal branding” isn’t new, but it seems to be a term that’s spiking upwards right now, pushed by an enthusiastic tribe of “personal brand experts” who are starting to throw their weight around – particularly in Social Media. They dominate every Twitter search on “branding” for example. But for me, as a brand guy, a #brandchat conversation last week and blog posts by Mitch Joel and Rob Frankel set me to wondering: Is a “personal brand” even possible?

Batboy 2

My son "branded" himself as Batman for a Halloween party over the weekend. But was it "personal"?

The case for “personal branding” (i.e. it’s not an oxymoron)

  • Brands are important: I’ve built my career around the idea that the concept of a “brand” is a powerful tool to build relationships between people,  products, companies, services, government programs, charities, and various combinations of all of the above. So when I hear someone – anyone – reinforcing the importance of brand-oriented thinking, part of me yells out an involuntary “Amen, preach it brother!”
  • Persons can have brands: individuals can and do become incredibly powerful brands – and many of them consciously cultivate these brands in much the same way a smart company manages their brand portfolio. No one can ignore the phenomenal impact of the Obama, Oprah, or even the Glenn Beck  brand – although impact may be the only thing those particular brands have in common.
  • Tom Peters: I was inspired by a ground-breaking article in Fast Company from 1997 called “The Brand Called You” in which Peters says:

It’s this simple: You are a brand. You are in charge of your brand. There is no single path to success. And there is no one right way to create the brand called You. Except this: Start today. Or else.

  • The rise of Social Media: this development more than any other is what is driving the growth of the “personal branding” industry. Just look at the Personal Branding Rock Star Apparent Dan Schwabel’s Web site, blog, or Twitter stream: your Social Media “footprint” is mostly what he’s talking about. And indeed, now that our thoughts, deeds, and misdeeds can be broadcast to the world with the click of a button, we all need to be aware of how our online actions affect our perception by employers, business colleagues, and potential customers.
  • My own work: I myself have done almost a dozen seminars on branding for individuals at universities, professional organizations, and networking groups.  My first such presentation was at a “Company of Friends” meeting in  2001 (selected slides below), in which I encouraged attendees to look at their careers, areas of expertise, and public communications through the lens of branding. I even wore a T-Shirt with ”I AM BRAND” on it and encouraged them to repeat that phrase in their heads.

So let me be clear: I’m not against “Persons” “Branding”

To sum up, before I get to the negative stuff: the intersection of “Branding” + “Individuals” is a powerful connection that I strongly believe in and promote.

Clear? Got that? Cool. Let’s move on.

The case against “personal branding” (i.e. it is an oxymoron)

  • Personal branding often confuses “identity” with “brand”. These are different things. Identity is the part of your brand that you control – that is, your name, what you say about yourself, how you look, etc.; but your brand is much bigger, and includes a lot of stuff that you don’t control – most importantly what other people say about you.
  • Branding is not about you. It doesn’t matter what you are trying to promote, your brand is only as good as what it does for human beings - that is, how useful your brand is to human beings as a way of finding, understanding, and referring others to something they value.
  • No one can “own” their own brand. Here’s my definition of brand for the record – one which I’ve honed and refined over 15 years of building practical brand strategy for companies big and small. Note as you read that “brand” can not be created ex nihilo (from nothing), nor can it be owned by the same people who own the “product”:
  • A brand is the whole set of ideas, words, images, and expectations that humans* associate with a product**.
    (* “humans” means multiple customers / influencers / observers.)
    (**”product” can mean a corporation, commodity, service, concept, or individual)
  • Or, a shorter definition: “a brand is a promise.” And a really strong brand is a promise kept consistently, and reinforced publicly, over time. This is where the “personal” part starts to break down: it implies private, non-public, just between me, myself, and I. Say “personal promise” to yourself. Sounds wrong doesn’t it? That’s because a promise is only meaningful if it is made to someone.
  • At its worst, the personal branding movement misses the point. Far too often, even most of the time from what I’ve seen,  ”personal branding” is a fancy word for “narcissism”. It’s a cover for the selfishness, greediness, and egomania that are temptations for all of us – and should never, never be celebrated or recommended.  That is, bad personal branding is about introspection or “self-help” – or making your life better, not about making the lives of your fellow humans better.

So can “personal branding” be redeemed?

Personally, I’m going to avoid the term as much as I can. It’s just too distracting for my corporate clients if I get too deeply tangled up in the narcissistic side of the field.

But there are people out there on the Light Side of the Force. And on that note, I’m going to leave the last word to Mitch Joel from Six Pixels of Separation:

The Key To Your Personal Brand

“If there’s one lesson/opportunity when it comes to developing your personal brand, it is to make everything  about the people you are connecting to and not about yourself.” (underline added by me)

- Mitch Joel

So what do you think?

  • Am I being fair to “personal branding”?
  • Should we use the term “personal branding”at all?
  • Is there a better term for the branding of individuals?
  • Am I using too many “quotation marks”?