And you thought breaking guitars was bad? How about careers?
I won’t go into a long spiel today, since almost everything I want to say is in the PowerPoint deck on SlideShare embedded below. But if you agree that this kind of narrow-minded corporate foot-stabbing is insanity, I want to hear about it!
The story in brief
- Blogger has bad experience with American Airlines online,
- Blogger blogs about it,
- Blogger is contacted by helpful American Airlines employee,
- Blogger writes how impressed he is with this employee’s candor,
- Happy ending! There is much rejoicing in the executive offices of American Airlines…
Sadly, only the first 4 points above are true. The ending isn’t happy at all.
Visit my SlideShare deck to find out what really happened:
Props: Thanks to friend and writer Alison Gresik for alerting me to this. And of course, props to Dustin Curtis and Mr. X for courage under fire.