Is “Personal Branding” an oxymoron?

Evidence for and against the term

“Personal branding” isn’t new, pills but it seems to be a term that’s spiking upwards right now, viagra buy pushed by an enthusiastic tribe of “personal brand experts” who are starting to throw their weight around – particularly in Social Media. They dominate every Twitter search on “branding” for example. But for me, malady as a brand guy, a #brandchat conversation last week and blog posts by Mitch Joel and Rob Frankel set me to wondering: Is a “personal brand” even possible?

Batboy 2
My son "branded" himself as Batman for a Halloween party over the weekend. But was it "personal"?

The case for “personal branding” (i.e. it’s not an oxymoron)

  • Brands are important: I’ve built my career around the idea that the concept of a “brand” is a powerful tool to build relationships between people,  products, companies, services, government programs, charities, and various combinations of all of the above. So when I hear someone – anyone – reinforcing the importance of brand-oriented thinking, part of me yells out an involuntary “Amen, preach it brother!”
  • Persons can have brands: individuals can and do become incredibly powerful brands – and many of them consciously cultivate these brands in much the same way a smart company manages their brand portfolio. No one can ignore the phenomenal impact of the Obama, Oprah, or even the Glenn Beck  brand – although impact may be the only thing those particular brands have in common.
  • Tom Peters: I was inspired by a ground-breaking article in Fast Company from 1997 called “The Brand Called You” in which Peters says:

It’s this simple: You are a brand. You are in charge of your brand. There is no single path to success. And there is no one right way to create the brand called You. Except this: Start today. Or else.

  • The rise of Social Media: this development more than any other is what is driving the growth of the “personal branding” industry. Just look at the Personal Branding Rock Star Apparent Dan Schwabel’s Web site, blog, or Twitter stream: your Social Media “footprint” is mostly what he’s talking about. And indeed, now that our thoughts, deeds, and misdeeds can be broadcast to the world with the click of a button, we all need to be aware of how our online actions affect our perception by employers, business colleagues, and potential customers.
  • My own work: I myself have done almost a dozen seminars on branding for individuals at universities, professional organizations, and networking groups.  My first such presentation was at a “Company of Friends” meeting in  2001 (selected slides below), in which I encouraged attendees to look at their careers, areas of expertise, and public communications through the lens of branding. I even wore a T-Shirt with “I AM BRAND” on it and encouraged them to repeat that phrase in their heads.

So let me be clear: I’m not against “Persons” “Branding”

To sum up, before I get to the negative stuff: the intersection of “Branding” + “Individuals” is a powerful connection that I strongly believe in and promote.

Clear? Got that? Cool. Let’s move on.

The case against “personal branding” (i.e. it is an oxymoron)

  • Personal branding often confuses “identity” with “brand”. These are different things. Identity is the part of your brand that you control – that is, your name, what you say about yourself, how you look, etc.; but your brand is much bigger, and includes a lot of stuff that you don’t control – most importantly what other people say about you.
  • Branding is not about you. It doesn’t matter what you are trying to promote, your brand is only as good as what it does for human beings – that is, how useful your brand is to human beings as a way of finding, understanding, and referring others to something they value.
  • No one can “own” their own brand. Here’s my definition of brand for the record – one which I’ve honed and refined over 15 years of building practical brand strategy for companies big and small. Note as you read that “brand” can not be created ex nihilo (from nothing), nor can it be owned by the same people who own the “product”:
  • A brand is the whole set of ideas, words, images, and expectations that humans* associate with a product**.
    (* “humans” means multiple customers / influencers / observers.)
    (**”product” can mean a corporation, commodity, service, concept, or individual)
  • Or, a shorter definition: “a brand is a promise.” And a really strong brand is a promise kept consistently, and reinforced publicly, over time. This is where the “personal” part starts to break down: it implies private, non-public, just between me, myself, and I. Say “personal promise” to yourself. Sounds wrong doesn’t it? That’s because a promise is only meaningful if it is made to someone.
  • At its worst, the personal branding movement misses the point. Far too often, even most of the time from what I’ve seen,  “personal branding” is a fancy word for “narcissism”. It’s a cover for the selfishness, greediness, and egomania that are temptations for all of us – and should never, never be celebrated or recommended.  That is, bad personal branding is about introspection or “self-help” – or making your life better, not about making the lives of your fellow humans better.

So can “personal branding” be redeemed?

Personally, I’m going to avoid the term as much as I can. It’s just too distracting for my corporate clients if I get too deeply tangled up in the narcissistic side of the field.

But there are people out there on the Light Side of the Force. And on that note, I’m going to leave the last word to Mitch Joel from Six Pixels of Separation:

The Key To Your Personal Brand

“If there’s one lesson/opportunity when it comes to developing your personal brand, it is to make everything  about the people you are connecting to and not about yourself.” (underline added by me)

– Mitch Joel

So what do you think?

  • Am I being fair to “personal branding”?
  • Should we use the term “personal branding”at all?
  • Is there a better term for the branding of individuals?
  • Am I using too many “quotation marks”?
  • What if restaurants charged like creative agencies? The other side…

    A few months ago, information pills this video produced by Scofield Editorial, symptoms Inc. made the rounds virally among us creative industry types. It’s well done, price and it poses a compelling question: what if customers in normal retail settings – where no one ever questions the price of things – behaved the way marketing people often treat their creative vendors? If you haven’t seen it, watch it.
    Then read my response from the other side of the table .

    The original video:

    My tribe of creatives made this a minor YouTube sensation, with 1.1 Million views and climbing. Why? Because it’s true: the work we do is often not treated with the respect it deserves, or valued as highly as it ought to be – and certainly not as highly as we think it ought to be.

    Which brings us to the other side. I remember my first experiences as a client-side marketing manager dealing with a big-city, big-ticket advertising firm. And I can tell you, clients aren’t the only ones with a problem saying “the price is the price”.

    My response: a script for a viral YouTube video.

    (Imagine it in a YouTube frame with millions of views under it. Then imagine laughing heartily and forwarding it to all your marketing industry buddies using the link below.)

    What if restaurants charged like creative agencies?

    A Funny, Poignant, & Wildly Popular Viral Video

    (© 2009 Dennis Van Staalduinen – contact me if you want to shoot this. But note that I call dibs on the waiter part.)

    Restaurant

    (Restaurant interior. Attractive professional couple is seen wrapping up their meal.  A somewhat arrogant-looking waiter is seen hovering in the background.)

    (MALE DINER waves WAITER over to table.)

    WAITER: (With a heavy euro accent) Yes sir. Everything is all right.

    MALE DINER: Fine, fine.

    WAITER: Of course it is.

    MALE DINER: We’d just like to settle up.

    WAITER: You will receive your bill then, yes? Wait one moment.

    (WAITER LEAVES. FEMALE DINER leans toward MALE DINER, hushed voice)

    FEMALE DINER: Are you going to tip him? He was obnoxious, arrogant, and he kept pushing stuff at us that was way different from what we ordered.

    MALE DINER: Well yes, but we’re done now. Let’s just pay and get out of here…

    FEMALE DINER: Then he through a hissy fit when I tried to send the undercooked beef back.

    MALE DINER: He’s a creative soul honey, they’re sensitive…

    FEMALE DINER: Oh, and then there was the “Brainstorming session” over the wine…

    MALE DINER: Honey, we were looking for a creative option… Oh, shhh! He’s coming back!

    (WAITER re-appears. Hands large portfolio to MALE DINER, who unzips and scans it)

    MALE DINER: Oh, that’s very nice. Full colour. See that honey? Very creative presentation…

    FEMALE DINER: (looking at price) Hey! $1,159! What’s going on here?!?! We only ordered $100 dollars worth of food and wine!

    MALE DINER: What?(looks again) This is wrong. We asked you to help us keep our bill under $100!

    WAITER: And I did. Look. Everything is itemized. Your food and wine came to $98.50 with a few dollars for tax.

    MALE DINER: But we already paid you that weird $25 retainer when we walked in…

    WAITER: Yes yes, standard industry practice.

    MALE DINER: Then, you asked for a $50 fee when you brought our food…

    WAITER: For phase 2 deliverables. Yes yes. All in the proposal I submitted, and all standard industry practice.

    MALE DINER: Right, so I’ll give you $25, and… you can keep the change.

    WAITER: (icily) Hup, hup, hup. Very generous sir. But. Let’s look at the invoice shall we?

    (he snatches the bill and begins pointing and gesticulating)

    You have forgotten about disbursements, expenses, colour photo-copying charges for menus and your bill, the standard kitchen service fees, revision fees for re-cooking your beef madame – that is not free! Then licensing fees for brainstorming music, licensing for third party ingredients in your food, professional consulting fees for the Chef and myself….

    FEMALE DINER: (grabbing the bill back) And this item: “Yum Factory”. What is that?

    WAITER: (changes tone to pride) Why, of course that is our proprietary kitchen management process. Presumably that’s why you came to us in the first place….

    MALE DINER: No, we came because we were hungry, and because we had a bit of money left over in this month’s budget for one special meal, and we thought we’d go high end for once…

    WAITER: Well, you forget that we have costs too! An expensive downtown location; exquisite interior design; silver cutlery; the owner’s new Aston Martin; our Foosball table – hmm?!?

    FEMALE DINER: But we didn’t choose to spend money on those things, You did!

    WAITER: Ah, but you chose US!  Perhaps next time you will consider not coming to a respected provider of high quality creative output, and instead go to some… some… street-corner taco stand!!

    (pause)

    MALE DINER: Say, honey. That’s not a bad idea. After those tiny portions and all that creative wanking, I’m still hungry.

    FEMALE DINER: You’re right, a simple taco at a fair price sounds really good right about now.

    (they leave)

    WAITER: But wait… your bill!!

    (gradually losing accent) Come back! We can negotiate!

    We have this great Foosball table! Maybe I can let you play….

    (he sits down dejected) Ah man. How am I going to pay for my accent lessons now?

    (fade to black)

    ___________________________

    That link again for forwarding:

    Again, if anyone wants to make this into a viral video sensation, let me know.

    Lethal generosity in my neighbourhood: Taste of Wellington West 2009

    This Saturday, drug I had the privilege of photographing some of my favourite people from my favourite place in the world doing what they love to do. The event was the third annual Taste of Wellington West festival – when the food shops and restaurants of my neighbourhood in Ottawa give away free samples of thier food to benefit a local food bank. What could be better?

    Sushi kids

    From a marketing perspective, of course, the idea of giving away free food is a guaranteed hit and a very smart stratgey. But what’s better, I see this as a practical example of a term Shel Israel introduced me to a couple weeks ago – first on Twitter, and later when he visited Ottawa to promote his book Twitterville: How Businesses Can Thrive in the New Global Neighborhoods.

    “Lethal Generosity”

    Here’s Israel’s own definition of this term from his Web site:

    Shel Isreal: Lethal Generosity is the business strategy of doing as much good for your customer as possible, thereby screwing your competitor who has to either follow your lead or ignore programs that serve them.

    Don’t you love that idea? Now, “lethal” and “screw your competitor” are hard-edged, cut-throat words. But they get your attention don’t they? In reality this is a “bad cop” way of describing a very “good cop” phenomenon. Because actually lethal generosity only works when you do it the way we do it in Wellington West: generosity comes first; lethality follows.

    So here’s how I’d (humbly) alter Israel’s definition to put the emphasis on the strategic sequence of events:

    Denvan: Lethal Generosity is 1) doing something warm, human, and generous that endears you deeply to your community, which 2) also has the pleasant side effect of giving you an incredible competitive advantage, 3) forcing others to either follow your lead or look really stupid.

    Taste of Wellington West

    Heavy construction didn't keep the huge crowds away in 2008 (shown here) or 2009.
    Heavy construction didn't keep the huge crowds away in 2008 (shown here) or 2009.

    A couple years ago, I helped out with the establishment of the Wellington West Business Improvement Area (BIA) – partially as a response to other local areas who had been running their own BIAs for years – particularly Westboro, Somerset Chinatown, and Preston Street.

    Even though we had a blossoming arts community, many dozens of restaurants, our own outdoor farmer’s market, and the biggest cluster of owner-operated gourmet food shops this side of Montreal, other neighbourhoods were getting all the attention because they were organized, and were investing in building their brands.

    What’s more, we were facing three years of heavy disruption from a massive and dirty construction project that would replace century-old sewer and water lines and make a wasteland of our street, and chase away customers.

    So how do you compete with all that? Well, you build on your strengths. In our case, the incredibly warm and quirky characters who ran the shops and restaurants of our neighbourhood – who could always be counted on to give their time, money, and products to worthy local causes. But now they had a new weapon: a way to organize, mobilize, and capitalize on their native generosity to help them through a tough time.

    The trick: to be more generous: 

    The more you give, the more lethal you are. Absynthe gave away full sized gourmet Buffalo Burgers - resulting in longer lines.
    The more you give, the more lethal you are. Absinthe gave away full sized gourmet Buffalo Burgers - resulting in longer lines.

    Generosity, in the form of Taste of Wellington West, has helped us to bring thousands of new customers into our area at a time when most would rather stay away. And it allows locals a risk-free way of trying new places and meeting the humans behind those shops. I particularly love the picture of the kids trying the sushi. It really captures the spirit of the day: passionate merchants sharing their passions with people. 

    But even more interesting, the merchants themselves have started to compete with each other to see who can out-generous whom. One high-end restaurant created waves by offering meal-sized Buffalo burgers, while another that had opted not to participate, had to reluctantly start giving stuff away. One of the employees told me: “everybody’s asking where the free stuff is. It’s just easier this way.”

    Slideshow of some people pictures from the day:

    More pictures here (Picasa Web album of 130+ photos)

    What I love about these pictures:

    1) The warmth: I’d call these people the salt of the earth, but “spice of the city” is closer to home. Don’t those smiles just make you want to move to my neighbourhood?
    2) The energy: these are always hard-working people, but for one day they double their workload to make magic in the process.
    3) The variety: from the high end restaurant to the tiny family groceteria, everyone brought something different (and yummy) to the table.
    4) The food: my biggest regret is being on the wrong side of the camera again this year! I get hungry all over again looking at these.

    Brand brief: GM ‘230’ fails to engage customers

    volt081109

    Last week, remedy we asked whether or not GM would be able to “go the distance” after creating a huge buzz surrounding the “What is 230?” campaign for the Chevrolet Volt (still not as good as 330). Since then, dosage GM has done little to ease our minds. The foray into Internet marketing lacked information, advice timing, and a target audience. We’re still not sure why a teaser campaign was run with at least a year to product launch – you can tease, but don’t be mean (see Ad Age article).

    We’re watching you eagerly GM, but not as eagerly as we’re watching your spinoffs.  Saturn is pulling the auto industry into a postmodern era, and being downright human about it.  And of course, we’re very curious what Magna and Opel are up to. Good luck GM, let’s see how long you can juggle all those brands.

    Links

    Ad Age article re: GM 230
    Motor Trend aritcle re: a postmodern Saturn
    BrandJam, August 13 re: auto tag lines and Saturn tweets
    #BrandJam is live on Twitter
    Saturn on Twitter: @lisagilpin & @tomfolger
    Brand Strategy Boot Camp, Ottawa, Ontario, August 27