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Beg to Differ

A brand strategy blog - by DenVan

Branding is not about cows; it’s about cowboys not shooting each other

August 31, 2009 // Dennis Van Staalduinen 4 Comments

At last week’s Beg to DIFFER Boot Camp, information pills we discussed the history of the word “branding” – as in the ancient practice of marking a cow with a red hot iron. But if the idea of cattle-marking seems trivial and simplistic to you, look that’s only because you’re not a cowboy. So listen up cowpoke: here’s the cow-dirt on branding: it’s not about the cows.

The slide I'm talking about in the video below
The slide I'm talking about in the video below

Branding: lots of heat; but how much light?

The word “brand” has always taken a lot of heat. But especially in the last decade, healing it seems like the word has become a target for heat as much as a tool for channeling it. 

Click here to buy a copy from Amazon.com
Click here to buy a copy from Amazon.com

Critic Naomi Klein in her classic book No Logo and branding industry iconoclast Jonathon Salem Baskin in his recent book Branding Only Works on Catttle are just two  examples of how the term the term “branding” has been attacked in recent years. The latter in particular poses an incendiary thesis right in the title of his book. Now, full disclosure, I’ve only just ordered a copy of the book, but from reviews (like these from The Economist or by uberblogger Chris Brogan), from the writer’s own blog Dimbulb, and from a chapter posted online I get the sense his title is just playfully singeing the brand that feeds him, but I’ll let you know after I’ve read it (please feel free to comment if you have).

Now back to the range

But as discussed in the video below, the term has never been just about the tool, or about the cow that is its involuntary recipient. It’s not even about the mechanics of applying the mark (heat brand, restrain cow, burn cow, repeat) – although those are all important nuances. 

Like all human tools, you can only understand the brand if you understand the human need that it serves. So you need to understand the context, in this case the branding system that the tool operates within.

So what’s a brand for?

Branding is about helping human beings (cowboys and ranch-owners) do three things:

  1. Track down things that are relevant to them (Eg. their cows);
  2. Sort them out from all the similar-looking stuff (Eg. find their cows in a mixed herd); and  
  3. Maintain and enrich relationships between people (Eg. not getting shot or needing to shoot anyone else)

And guess what? Those are the same things your brand is supposed to be doing.

So think about it sherriff: are you focusing on the branding iron or the relationships it is supposed to foster?

Filed Under: Brand Names, Brand Value, Branding Advice, Consumer Behaviour, Contains Video, Logo Tagged With: begtodiffer, brand, brand management, brand strategy, branding, Dennis Van Staalduinen, Marketing

Brand Brief: NOMO in the Ottawa Citizen

July 30, 2009 // Dennis Van Staalduinen Leave a Comment

Photo from Ottawa Citizen Article - nice work photographer Pat McGrath!
Photo from Ottawa Citizen Article - nice work photographer Pat McGrath! (Orange added by me after the fact)

Click the photo above or here to read the piece in today’s Ottawa Citizen.

Or join our Facebook NOMO Group.

20% off Zoomerang online surveys- ends 7/31/09

The whole NOMO series:

  • Part 1: NOMO unhelpful abbreviations in government
  • Part 2: an abbreviation is not a brand.
  • Brief: NOMO in the Ottawa Citizen
  • Part 3: a good acronym is hard to find
  • Part 4: the world’s 25 worst acronyms.

Filed Under: Brand Names, Branding Advice, Branding Mistakes, Government Brands Tagged With: abbreviations, acronyms, Brand Names, brand strategy, Dennis Van Staalduinen, initialisms, NOMO, nomonym, Ottawa Citizen

Government abbreviations in one word: NOMO!

July 28, 2009 // Dennis Van Staalduinen 5 Comments

As an Ottawa naming and brand strategy consultant, order I once thought the technology industry was the world’s biggest offender in the realm of unhelpful abbreviations. But then I started working with the Canadian federal government…. alphabet soup everywhere. My answer in one word: NOMO!

NOMO

The problem with acronyms / abbreviations / initialisms / alphabet soup

So there it was: “Governments MIA when it comes to good acronyms” – one of my biggest PPPs (Personal Pet Peeves) being addressed right on the front page of yesterday’s Ottawa Citizen. The article is a useful introduction to the importance of, doctor and hair-pulling frustration involved with, sick unhelpful abbreviations and insider short-hand in government.

The article even shows awareness at the political level from the same party that once called itself CCRAP. But it doesn’t go far enough.

As a taxpayer, I’ve had enough trouble navigating my way through the small range of government services I actually use. But as a consultant whose job it is to help fix brand communication problems, I’ve been right in the middle of the tangled thicket of jargon and shorthand.

Client: Your CV is impressive: PMRA, TBS, PWGSC…
Me: Great! so we can work together?
Client: Maybe, but the DG and the ADM might RFP, so PMO, PCO, and TBS are Cc-ed. CRA, DND, and PHAC as well…
Me: Uh, right.
Client: So as an SME SP without SC…
Me: I’m SOL?

And that’s before we actually get to work. Once I do, my consulting task is usually to explain existing services and programs in plain language, as I’ve done with Public Works and Government Services Canada (TPSGC-PWGSC), Treasury Board Secretariat (TBS-SCT),  Health Canada Pest Management Regulatory Agency (PMRA-ARLA), and others. But I can’t do that until I’ve gone through the lengthy process of myself figuring out the thing I’m supposed to be explaining, (so the PMBB isn’t the same as the NMAO?) and then making sure that my clients can in turn understand and explain it in the simplest possible terms – without shorthand.

At other times, I’ve actually had the joyous opportunity to name, or better yet un-name or re-name, a government entity. For example, a few years ago, I helped Industry Canada launch a new coast-to-coast service for business, which we called simply “Canada Business”. A boring name perhaps, but the intent couldn’t be plainer, and even better, doesn’t need to be abbreviated (“CanBiz” and “CB” were rejected early in the process).

Why the terms don’t help

But in trying to talk about this problem, the word “acronym” itself is one of the problems. So is“initialism”. So is “abbreviation”. I’ve tried sorting through this with a glossary at wordie.com. But I apologize if it’s still confusing.

And to technically-minded bureaucrats, these words have such specific definitions, and are so widely abused, that the debate always gets gleefully sidetracked into the debate over which term applies to which unhelpful short-form. Is FINTRAC an initialism? Is PHAC an acronym? Should we name our new program CANPAPHTHPT?

The average citizen says: “WTHC” (Who The Heck Cares)?

My modest proposal:

So I say we short-circuit the debate with one new word that describes the whole range of unwieldy shortenings:

NOMONYM: (NOUN) any unhelpful short-form, nickname, abbreviation, acronym, initialism, jargon, or insider buzz-term.

I created the word by (helpfully) abbreviating the phrase “NO More Obscure Nomenclature!” Although “NO-MOre-NYMs” works just as well.

In common usage, I recommend that this term be further shortened to “NOMO” and shouted loudly at government seminars, workshops, and brainstorming sessions.

Usage examples for “NOMO”:

  • Scenario 1: CRA needs a TTB from the WTH before you get an XYZ.
  • Response: all the people shout “NOMO!”
  • Scenario 2: government announces BPH moves RPHCAN to TLA.
  • Response: all the people shout “NOMO!”
  • Scenario 3: the DND/CF CEFCOM JTF-Afg and TFK BGen of ISAF, launches Operation ROOB, UNYIP, JANOOBI (I’m not making that up)
  • Response: all the people shout “NOMO!”

Use NOMO as a noun, a verb, an adjective, whatever you like. But shout it loudly, so it is heard throughout government boardrooms, corridors, brainstorming sessions – anywhere a NOMO might rear its ugly head.

And as the movement spreads, we go through the whole portfolio of government agencies, services, and terminology, weeding out NOMOs wherever we find them.

Perhaps then government can do the one thing that citizens need most:

C.O.M.M.U.N.I.C.A.T.E.

The whole NOMO series:

  • Part 1: NOMO unhelpful abbreviations in government
  • Part 2: an abbreviation is not a brand.
  • Brief: NOMO in the Ottawa Citizen
  • Part 3: a good acronym is hard to find
  • Part 4: the world’s 25 worst acronyms.

Filed Under: Analysis & review, Brand Names, Brand Standards, Brand Value, Branding Mistakes, Government Brands, Positioning, Product Portfolio Tagged With: abbreviations, acronyms, brand architecture, Brand Names, brand strategy, consult, Dennis Van Staalduinen, departments, government branding, government consultant, Health Canada, initialisms, NOMO, nomonym, Ottawa Citizen, PMRA, PWGSC, Rebranding, TBS

Of skateboards & stripping poles: thoughts on the Mitsubishi City Chase brand

July 24, 2009 // Dennis Van Staalduinen Leave a Comment

Last Saturday, remedy my brother Brent and I ran and rode OC Transpo buses all over Ottawa. Along the way, we (over) acted in soap opera, skateboarded, played croquet, danced around stripper poles (no nudity involved – this year), and ate really, really gross stuff. Not a normal Saturday for us or the more than 900 other participants – but all part of the fun in the Ottawa edition of the Mitsubishi City Chase urban adventure series. Which got me thinking about brands. Surprised?

My brother Brent and I still looking fresh(ish) at the beginning of the day.
My brother Brent and I still looking fresh(ish) at the beginning of the day.

logoModeled on the same idea as the “Amazing Race” reality TV show, the CityChase is positioned as a “One-day Urban Adventure Challenge”. “Chasers” (as we’re called) are given a clue sheet at the outset, then have to choose between 10 challenges or “Chasepoints” spread throughout the city. And challenges can range from whitewater paddling to rapelling down a building to eating bugs or other stuff with a high “ick” factor. Chasers can only use foot-power or public transit, and are allowed to use cellphones or smartphones with no limit on the amount of help you can get. This is the third year Brent and I have entered, and it’s a riot.

But since this is a blog about brand strategy, I’ll offer a few thoughts on CityChase branding and marketing.

Brand elements that work:

The name. “CityChase” is a great name. It’s descriptive enough to give you a strong sense of what it’s about (“Chasing” around a city), but the unusual term “chase” lends it enough character to a) force you to think about / explain / start a conversation about it, b) create a memorable impression, c) act as a strong, ownable trademark, d) create natural insider language (GO CHASERS!), and d) lends itself well to sponsor extensions – Mitsubishi here, Samsung and National Geographic overseas.

The logo: like the name, simple, strong. The arrow icon won’t win any design awards, but its placement on the right side of the wordmark, along with the small opening on the right create just enough distinctiveness to allow the organizers to use it as a repeated design element (as in the shirts above).

BBerryThe sponsors: because it appeals to young, fit urban types 25-45 years old, and because the whole day is about combining fitness, fun, and technology, there are a huge range of opportunities to highlight sponsors in a way that doesn’t seem forced or unnatural. And do I fee better and more in tune with the Mitsubishi and BlackBerry brands after spending a day with them? Yeah. I do. 

Local exposure: but even better, because the Chase sends us out into urban retail areas, small local brands are able to highlight themselves and draw new people in. Would I normally walk into a Strip Fitness studio? Not on your life. Will I tell my friends about it? You bet.

The promise: It has been summed up by organizers as “you can expect a day of adventure”. And indeed, that’s what we get year after year. For the more competetive, it’s about moving fast, mapping a route, and strategizing. For the average Chaser, it’s about getting out and pushing the boundaries – testing yourself in different ways.

Brand elements that need attention:

Web site & social media: For a brand that’s built for a high-tech savvy audience, the Web site is pretty clunky, and the Social Media efforts are getting better, but need to be better coordinated as part of the experience.chart For example, while there are 1100 members of the relatively active  MCC Facebook fan site, on Twitter, @citychase has only 215 followers. Why? Because a) they don’t follow anyone back, b) they only use it as a “mesage blast” medium, not as a conversation among co-enthusiasts, and c) they don’t use the opportunity to live tweet or hold CityChase themed TweetUps between events. 

Logistics: two years in a row, after waiting several days for the results online, my brother and I have had our ranking assigned to other people. Last year we were 11th, and this year 12th, so we’d love to send the link to friends and family (and further extend the brand!), but this looks like we didn’t finish. We’re coming back next year, but these kinds of problems make it difficult to be unqualified in our praise.

I need to be less clumsy: I think the annotated picture below says sit all.

Cell Phone FAIL

News item from last year in Philly – does a good job of explaining the Chase.



Filed Under: Analysis & review, Automotive Brands, Brand Names, Brand Value, Contains Video, Innovation, Logo, Marketing Materials, Message & Positioning, Social Media, Technology Brands Tagged With: adventure race, Blackberry, brand positioning, brand strategy, Brent Van Staalduinen, Canada, City Chase, Dennis Van Staalduinen, event name, GPS, Logo, maps, Mitsubishi, no nudity, not nude, Ontario, Ottawa, product name, Social Media, stripper

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