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Beg to Differ

A brand strategy blog - by DenVan

Surface impressions: Microsoft just nibbles the Apple.

June 21, 2012 // Dennis Van Staalduinen 3 Comments

Microsoft tries to challenge the iPad.  But scratching the Surface, viagra approved Microsoft wants you to compare them apple-to-Apple. We Beg to Differ.

I finally had a chance to see the video of the much-hyped “secret” launch event for Microsoft and look into the branding and positioning of even more hyped new tablet.  Now, price I’ve never touched the actual product, ask but just skating on the surface here, a  few impressions.

Reinventing the reinvention

The format of Microsoft’s presentation seemed oddly familiar to me, like deja vu, or a vaguely remembered movie. And here’s why. Read Write Web did a beat-by-beat comparison (embedded below) of the Surface launch with the epic launch of the iPad by Steve Jobs.

And you’ll never guess who comes off looking like an innovator and who comes off like a copycat:

Just keep swimming. Just keep swimming.

Tough day on the Jobs: Steve Sinofsky’s “somebody’s gonna get fired” face.

In the clip above, you see a brief moment where Microsoft  Executive Steven Sinofsky goes pale, tightens his lips, and sprints for the podium to grab a back-up tablet after the machine he’s holding completely freezes. Here’s a blow-by-blow of that excruciating moment from UK’s Daily Mail.

Now, as someone who’s done presentations for major consumer product launches (remember CorelDRAW 8?), and had to skate through crashes in the middle of your prepared schpiel, I have great  sympathy for what this guy is going through. Particularly since my screw-ups weren’t documented on YouTube for later dissection.

But this ain’t Palookaville. This is Microsoft (remember Windows 98?). So when the stakes are this high, you have to wonder how unstable the machine is to crash at that moment.

The name and brand strategy

I’m having a lot of trouble wrapping my head around the name. Maybe because it’s a two-dimensional metaphor – and most of the product shots are three-dimensional, and because Microsoft can’t seem to make up its mind whether this is a tablet (just a “surface”) or a new kind of lightweight quasi-laptop.

This confusion seems to be baffling even the most enthusiastic reviewers:

Microsoft is clearly straddling the uncomfortable divide between the old world of mice and keyboards, where it dominates, and a future ruled by touch screens, where Apple and Android devices prevail….

Surface splits the difference between a standard tablet and super-light laptops such as Apple’s MacBook Air or ultrabooks that run Windows.

So what is this thing? I’m sure a new category descriptor like “power tabs” or “laptabs” will emerge. But Microsoft could have helped us – and themselves – by figuring that out ahead of time.

Microsoft’s brand mangers also can’t seem to make up their mind whether it is a “Microsoft Surface” – like “Microsoft Word” or “Microsoft Comfort Mouse” – or whether “Surface” is a standalone brand with “Microsoft” as a lower visibility endorsement- like X Box. If it’s the latter, the Surface name is too weak to be memorable, and not distinctive enough to create a solid new product category to stand against iPad.

The wordmark is pure Apple minimalism as well, and the design of the Surface’s paper-thin launch site could easily be straight off Apple.com. Except that Apple actually tells you something substantial about their product.

And that’s the real problem with the Surface (and the substance of this product). Microsoft should have spent less time playing the Apple game (which they will never win), and more time playing the Differ game.

But, my fellow brand-watchers, what do you think? Am I being too hard on this little West-coast start-up?

Filed Under: Analysis & review, Brand Names, Contains Video, Positioning, Technology Brands

Happy May 1 Ontario! Electricity just got more expensive (again)!

May 1, 2012 // Dennis Van Staalduinen Leave a Comment

Brandvelope client EnergyMobile launches new mobile app

Disclosure: This is an article about a client’s product, dosage so we may be a wee bit biased. But we can also get you a free pass, so read on!

Our house. Big power. Lacking cents.

If you’re like me, you prefer not to think about electricity. Or how much you’re spending on it. But a few things have conspired in my life to make power use a real “hot wire”:

  • 1) Three growing kids. Suddenly, our house has gone from 2-3 loads of laundry per week to 8-10 loads and climbing. That’s a lot of power, and it ain’t cheap.
  • 2) Increasing daycare costs. With three kids in daycare, we’re having to penny-pinch like never before, so suddenly “invisible” costs like food, water, and energy bills are in the spotlight as places to save some money.
  • 3) Ontario time-of-use metering. For non-Ontario folks who haven’t encountered this, rates for power are cheaper during hours considered “off-peak” for a given time of year – basically, an incentive to wash your potty-training toddler’s pee-soaked socks (yes I said socks) late at night or really early morning.
  • 4) Me being an idiot. As I said, energy has never been a top-of-mind concern for me, so I have no idea what a kilowatt-hour means, and I can never remember what time the price changes, or how much money I’m actually saving.
  • 5) Carbon footprint. Last one, but it’s got to be on my list with a seven year old daughter who is becoming militant about making sure polar bears don’t have to swim too far. And while time of use isn’t about using less energy per se, it turns out there are lots of easy things all of us can do to save energy, money, and hopefully, save polar bears without using giant polar water wings.

So we’re trying to save energy, but we need help

That’s why it was so cool to work with Tim Johnson as he developed, refined, and launched this iPhone app (at right). Because it’s really designed for, well, me – and people like me, who want to save energy, but are too busy or forgetful to get into the right habits without help.

Basically, like Tim’s other business Energy Insight (also a Brandvelope client) it’s about making Energy concepts easy to understand and giving people convenient tools to help them do the right thing without getting a degree in electrical engineering.

Here’s the basic idea of Powercents from an Ottawa Citizen article yesterday:

Called Powercents, the smart-phone app by EnergyMobile Studios of Ottawa is billed as a tool to help Ontario consumers make better decisions about household energy use.

“The best way to do that is with good, simple access to information that is not clouded by any specific agenda,” EnergyMobile founder Tim Johnson said.

The main screen is all about Time of Use, and helping you see what the rates in Ontario are right now, and how soon they’ll change, so you can plan a bit better.

But even better, as you can see at right, there are lots of charts to help you understand exactly how much money you’re saving with big power hogs like dishwashers and laundry machines.

So check it out!

You can buy it yourself from the iPhone store. It’s $1.99. And let us know what you think.

Or, get it for free! If you’re one of the first five people to retweet or Like this post, (and you live in Ontario) I’ll send you a code for a free download.

Filed Under: Analysis & review, Product Portfolio, Technology Brands

Bad brand names: don’t “Hav-a-Nap” at the switch

June 14, 2010 // Dennis Van Staalduinen 1 Comment

Would you want this place on your Visa bill?

Over the next weeks, viagra 40mg Beg to Differ will be presenting some examples of brand names that are just bad – for a number of reasons. Today’s example is something we spotted over the weekend…

The Hav-A-Nap Motel

This bad brand – which, sales yes, view also has a web site – is one that a friend pointed out to me in the Eastern part of metro Toronto, and it’s a classic. It’s one of those unintentional landmarks that everyone seems to know about (but no one will admit being a customer of).

And actually, while I usually criticize brand names that are un-helpful, this bad name is actually a customer service because it’s so bad. That is, because the name is so tone-deaf and slimy sounding, most respectable consumers will know better than to stay there.

This review from an Italian visitor on Trip Advisor pretty well  sums up the experience I’d expect to have from any motel called the “Hav A Nap”:

Sorry for my english… It was a very terrible experience… the room was very dirty, the bedsheets were full of spots (I think there were spots of previous sexual performances…), the bedcover had holes by cigarette… I left my cup of coffee in the room and when I came back I have found also mouse’s excrements… It was very very cheap, but I slept all dressed because of the disgust…

Funny, but when you don’t have enough energy to spell “HAVE” correctly, it’s not surprising that you don’t sweat little details like laundry, customer satisfaction, or human health for that matter.

Enough said.

I’d love to get more of your favourite bad brand names, so please leave them in the comments!

Filed Under: Analysis & review, Brand Names, Branding Advice, Service Brands Tagged With: bad, brand, hav-a-nap, motel, name, Toronto

Does branding cause cancer? Australian smokes go “no logo”.

April 30, 2010 // Dennis Van Staalduinen Leave a Comment

An experiment in “un-branding” to promote community health

Beg to Differ noticed this morning that Australia is planning to ban all logos and distinctive design elements from cigarette packaging. The point: to make them less attractive to smokers. The question: will it work?

Australian logo ban

Generic packaging

According to the UK Daily Mail, viagra sale quoting the Australian newspaper:

The new laws, purchase to be introduced in January 2012, will prohibit the use of tobacco industry logos, colours, brand imagery or promotional text on the packets. Brand names and product names will have to be displayed in a standard colour, font style and position under the new laws, says the paper.

And why? Here’s what one Australian researcher says:

Documents show that, especially in the context of tighter restrictions on conventional avenues for tobacco marketing, tobacco companies view cigarette packaging as an integral component of marketing strategy and a vehicle for (a) creating significant in-store presence at the point of purchase, and (b) communicating brand image. Market testing results indicate that such imagery is so strong as to influence smoker’s taste ratings of the same cigarettes when packaged differently. (2002 research review by Australian Anti-Cancer Council)

That’s all true. But is there any evidence that removing visible branding will reduce the sales of cigarettes?

Those of us in the branding industry would like to think so. After all, we tell clients all the time that consistently applying and reinforcing your brand elements (logos, names, messages, design motifs) over time will increase your sales. So shouldn’t the opposite be true?

I hope so – and not just as a branding guy, but as a human being who seen friends and family members struggle with cancer.

But don’t forget about filters!

On cigarettes, these don't work. But on your BRAIN?
On cigarettes, these don't work. But on your BRAIN?

We’re not talking about cigarette filters – although, ironically, the fact that they don’t work is one of the issues at play here. It’s HUMAN filters that are the biggest reason this effort may not perform as advertised.

“Filter Factors” to consider:

  • The habit filter: physical addiction is powerful stuff.
  • The social filter: but smoking is more than just a commercial or health phenomenon; it’s a cultural – or more to the point – counter cultural act. The more you crack down, the “cooler” it becomes in hard-core smoking circles.
  • The neuromarketing filter: Roger Dooley discusses in this fascinating Neuromarketing blog post how a giant cancer warning on a box actually becomes an ad for smoking over time!
  • The brand filter: the name is still a brand – and if that’s the only differentiator on the box, that’s what consumers will look for / form relationships with.
  • The “quest” filter: by making something hard to get or find, you can actually increase people’s desire for it, or at least the “tribal” cachet of having it. The Gold Visa or the Costco card in your wallet are great examples. Why do you pay for them? Because you have to.

So what do you think?

Is “un-branding” a socially undesirable product a good way to discourage people from using it? We want to hear from you!

Filed Under: Analysis & review, Brand Names, Consumer Behaviour, Consumer product brands, Design System, Logo, Message & Positioning Tagged With: Australia, Cigarettes, Generic packaging, no logo, unbranding

iPad, uPad: Apple meets the push-up bra

January 29, 2010 // Dennis Van Staalduinen 8 Comments

Apparently iPad has been enhancing feature sets for a while….

So of course, health Beg to Differ was riveted on Wednesday by “The Big Speech”. No, stuff not the State of the Union Address: it was the unveiling of a new product by Apple that had our attention. And apparently, we weren’t the only ones watching: so were trademark lawyers for several other “iPads”. But will any of it matter for Apple? Read on.

A padded insert from Coconut Grove Intimates - with a branded insert of our own.
A padded insert from Coconut Grove Intimates – with a branded insert of our own.

Trying to pad the feminine market?

On Wednesday, our big question was not “what will this miraculous new product be?” Everybody knew that already. It was leaked long ago that it would be a tablet device that would look something like a big iPod or iPhone.

We were watching to see what they would call it.

The “i” naming convention was a given with iMac, iTunes, etc. But would this one become iSlate? iTablet? iShtar? Surely not <gasp> “iPad”?

Nope, iPad it was

The Fujitsu iPad product
The Fujitsu iPad product

Now, we’re fans of Apple branding in almost every possible way, and we lauded the return of Steve Jobs in a previous post. But instantly upon the announcement, we watched the media and the Twitter universe light up with criticism, and some really off-colour humour, about the name sounding like a feminine hygiene product (see the MadTV clip at bottom).

Even more shocking: it turns out that the hygiene connection was just the beginning. Neither the name itself, or the association with products aimed at females, were unique.

Fujitsu has already filed suit based on its own iPad product (above), and several others are out there.

But the one that jumped out at us was the “iPad” product sold by a small Canadian company called Coconut Grove Pads Inc.. It’s a bra insert like the one shown at the top of this post.

But will any of this matter?

In a word: no.

Let’s be clear: I would never advise a smaller client to go with such a name. There are just too many risk factors, as the media have been gleefully pointing out.

But Apple knows this. And they went ahead in spite of it because, well, they’re Apple. Their market awareness is just too big, and the new product just too smart, for any of this to matter.

They will settle with Fujitsu after some posturing by both parties, the Twitter wags will get their “Maxi” giggles, and the bra company will get its moment in the sun.

But most importantly, the name “iPad” will quickly lose its association with MaxiPads and other feminine products.

Why? Because we will all take ownership of the name as the way to refer to the Apple device – which will push all other uses to the back of the collective consumer brain bus.

And in the branding game, that’s what really matters.

What do you think? Are we artificially inflating our opinion? Let us know in the comments!

Bonus: MadTV scooped Apple on the iPad name in Nov. 2007

NOTE: This is very funny – but mildly gynecological humour might be a bit “edgy” for more conservative work environments, so view with caution.

Filed Under: Analysis & review, Brand Names, Branding Advice, Branding Mistakes, Consumer product brands, Contains Video, Humour, Innovation, Product Portfolio, Technology Brands Tagged With: Apple, Bra, branding, Fujitsu, Insert, iPad, Pad, Trademark

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