Scaramouche! Scaramouche! Are the Muppets back to stay?

Has Disney finally figured out how to deal with the Muppets?

Yesterday, medicine Beg to Differ introduced you to the brilliant new Bohemian Rhapsody parody from the Muppets – but with no brand focused commentary at all. Since then, try we’ve realized that the big story here isn’t the video itself (or the others we’ve included below). The big branding story is the Muppet brand itself and its current caretaker: Disney.

kermit_mickey

Keeping your Beakers and Bunsens apart

A Disneyland attraction that people liked, but didn't recognize the characters.

When I showed the Bohemian Rhapsody video to my kids – aged 3 and almost 5 – they laughed and laughed and laughed, just as my wife and I had done. Of course, they totally missed the parody, but it was heartening to me that they seemed to love the characters and hooted along with that trademark goofy, over-the-top vaudeville campiness.

But when I asked my 3-year old what he’d liked about it, he said: “Those Wild Things were funny.”

Anaheim, we have a problem.

It’s not like we haven;t done our parental duty by exposing him to the Muppets. This is a kid who has an Animal doll, 50 Sesame Street books, and has sat and watched the Muppets on YouTube, as well as the season 1&2 DVDs with the family. But even he couldn’t identify the “Muppet” brand, and couldn’t recall any names except Kermit and Miss Piggy.

Turns out my son is the market in microcosm (I’m so proud). Kids don’t get the Muppets. And I blame Disney.

Disney’s problem with Muppets

Since acquiring the Muppet brand in 2004 Disney has been widely criticized by fans for under-utilizing the Muppets characters and failing to re-invigorate the brand for a younger generation. For an exhaustive insider background, see Jim Hill’s blog post from 2007.

But in brief, I think this verbiage from the February 2004 press release captures the problem in humourless, corporatese:

The transaction includes all Muppet assets, including the Kermit, Miss Piggy, Fozzie Bear, Gonzo and Animal characters, the Muppet film and television library, and all associated copyrights and trademarks…

Now read that again in your best Rizzo the Rat voice to hear how ugly, inhuman and unintentionally funny it becomes. These are cartoon puppet critters people!

Roadkill? Kermit wondering what the heck he's doing in front of an SUV.
Roadkill? Kermit wondering what the heck he’s doing in front of an SUV.

It’s not easy being green (but it’s worth a try).

And it went downhill from there. Disney efforts have included an aborted attempt to make Kermit more “edgy” for his 5oth birthday in 2005, and a tone-deaf attempt to exploit the lead characters as commercial shills. The Ford Explorer ad shown here is a great example.

Demographic fact: Muppets are loved by nostalgic 30-40 somethings. Frog-leap of logic: Hey! Kermit can sell SUVs!

But through it all, the big problems that were festering under the surface were 1) a failure to generate any significant new Muppets content (or that the new content was bad), 2) erosion of the brand equity of secondary characters, and 3) lack of respect for the real brand qualities that made the Muppets so charming and relevant, and sustain them to this day in the hearts of 4) the brand’s real owners: who are you, me, and hopefully, our kids.

The Muppets of the mind

So that’s why it was so nice to see yesterday’s Bohemian Rhapsody video get hundreds of thousands of hits and quickly become a trending topic on Twitter. It’s also nice to learn that more videos are coming (watch for “Dust in the Wind”, “American Woman”, “Popcorn”, “Carol of the Bells” and “Stand By Me”) and that a new Muppet movie is in the works – among other interesting projects.

But most heartening of all, there’s the tone of the new content – which finally shows signs that Disney actually gets the Muppets. The new stuff is funny, and the characters seem like themselves again. And that’s why I felt like I had to share that video immediately.

To us, the real owners of the brand, the Muppets are about creating a warm space where comedy, pop-culture, kid-culture, and pure unadulterated silliness can come together. The real Muppets in our heads never take themselves too seriously (see the “assets” quote above), and they are also never mean-spirited or even “edgy” (they’re refreshingly nerdy actually – kind of like Queen music).

Oh, and take note: the Muppets in our heads would never sell an SUV, so they won’t help us buy one either.

Welcome back Muppets

But lest we be accused of getting too serious ourselves (we beg to differ!), below are a few more recent YouTube videos featuring some great second-string Muppets.

Bohemian Rhapsody – in case you missed it

Beaker does Ode to Joy:

The Swedish Chef carves a pumpkin:

Sam the Eagle gets patriotic:

Favourite blog posts of 2009: October & November

Part 3 of our series on our favourite posts of 2009″

October and November held a few more pleasant surprises for us here at Beg to Differ – from our Chicken Sandwich series to our first Slideshare cross-over hit, cure to  a Seussian Twitter phenomena, viagra we continue to be surprised by the enthuisiastic response of our readers – but almosrt never in ways we expect.

Restaurant

What if restaurants charged like creative agencies? The other side

October 9, 2009

The branding business: we haven’t have a lot of posts about this topic area… yet. But we felt we needed to respond to a viral video which lampooned clients for not “getting” the value of the work creative agencies do. After all, it takes two to tango – or quibble over a giant invoice.

More on the biz: when branding, look outside;

Big Fresh

How to name a chicken sandwich: thoughts for branders

October 19, 2009

Brand naming: When KFC launched a new chicken sandwich with a name developed by Brandvelope, we took the opportunity to toot our own horn a bit and talk about the process of naming a brand. And the results: our biggest single day tally of visitors as branders came by for a taste of what we do.

More on names:Sorry Shakespeare: names matter;  brandscape – a chicken or egg?

Fail Plane

American Airlines meets Mr. X – a tragic tale of brand failure

November 9, 2009

“Whole brand” thinking: This short post on the failure of a giant corporation to understand  effective customer engagement in the social media era marked the first time a SlideShare deck  of ours reached 2000 hits – and climbing (in response to a tip from  Alison Gresik).

More on this:Toronto Web site fail; Human in five steps; the perils of too much choice; one immutable law

goat2[1]Green eggs & spam: a Twitter poem

November 19th, 2009

Social media: Funny to talk about this one as a greatest hit – because we wrote it in the middle of the current “faves” series – and it’s really still going with more than 100 RTs to date. Basically, we wondered a) what @SamEyeEm would be like on Twitter, and b) what Dr. Seuss might think about the new “ReTweet” feature on Twitter.

More on this topic: Twiterloo; branding explained in Twitterese; “Social Media” needs a new name.

More in this series:

Oh, and another reminder: please sign up for e-mail updates (on the right) or our RSS feed, so you keep track of our future posts.

Green eggs & spam: a Twitter poem

Beg to Differ is going to take a quick break from our greatest hits series today to reflect on a profound thought. We all love Dr. Seuss and Green Eggs and Ham right? Myself, this I’ve read the story to my kids fifty kajillion times. Which got me thinking. Sam I Am is a humourous little fella – in a book….

 

goat2[1]
@SamEyeEm shows off some new features of the interface. But is he perhaps already of the rails and heading for a fall? Read on.

But would you follow @SamEyeEm on Twitter?

samiamdrseuss@SamEyeEm!
@SamEyeEm!
I will not follow @SamEyeEm!

  • Would you become my Twitter friend?

I won’t become your Twitter friend!
To Follow you I don’t intend!

I would not sir if you ReTweet.
You might just be a spamming cheat
I won’t become your Twitter friend!
I will not follow @SamEyeEm!

  • Would you post to my #hashtag?
    (I will not block or flame or flag.)   

I will not post to your #hashtag.
I won’t debate or wank or brag.
I would not sir if you ReTweet.
Or DM me, or kiss my feet,
I won’t become your Twitter friend!
I will not follow @SamEyeEm!

  • But if I link out to your blog?
    Or tag a TwitPic of your dog? 

Not for my blog.
Don’t perv my dog!
Won’t use your tag.
That’s not my bag.
I would not sir if you R-T.
Or even if you Follow me
I won’t become your Twitter friend!
I will not follow @SamEyeEm!

  • Would you? Could you? If I list?z
    I’ll add you twice, oh I insist! 

Look buddy, now I’m getting pi….

  • You may follow. You will see.
    When Demi Moore, she follows me!   

green_eggs_ham_house

I would not, could not for Celebs.
I will not for your convo threads.
I will not join your Mafia clan
I do not want your virus spam
I do not want to stay up late
To learn about what you just ate.
I would not sir if you ReTweet
My best words you would just delete.
I won’t become your Twitter friend!
I will not follow @SamEyeEm!

  • Reply! Reply!Reply! Reply!
    Oh could you, would you just reply? 

No! No reply! No props! No links!
You cannot spell! Your grammar stinks!
Your thoughts are often just bizarre
You have a dorky avatar.
You tweet ten thousand times a day –
With never anything to say!
I would not sir if you ReTweet
I would not for the sake of Pete!
I won’t become your Twitter friend!
I will not follow @SamEyeEm!

  • Say! Will this do?Will you if I find for you
    A hundred thousand followers too? 

But only seven follow you!

  • Would you, could you, on TweetDeck?

I would not, could not, on TweetDeck.
Nor will I with another tech.
I won’t on Facebook find your face.
Nor FriendFeed, LinkedIn, or MySpace.
Not in my Outlook e-mail box.
And not with Chrome or FireFox.
Not even Wikipedia
I’m anti-Social Media!

  • You will not follow me at all?

Now we’ve breached the firewall!

  • Could you, would you, for free stuff?

No swag could ever be enough!

  • Would you, could you, if they placed“
    ReTweet” on Twitter’s Interface?   
Apologies to Dr. Seuss
Apologies to Dr. Seuss for butchering his rhyme. But please buy the original, and read it to a kid.

Excuse me?

  • But when you clicked it you would find
    These Tweets came out all deaf and blind
    With no real chance to edit them
    Then would you follow @SamEyeEm? 

Um… no…
Where are you going with this?

  • No room for context, irony
    Or “Laugh-Out-Louds” oh you will see
    How clean the new ReTweets can be.
    And you don’t have to follow me. 

Sorry?

  • The best part of this brand new model:
    If just one friend ReTweets my twaddle,
    Ta da! I’m there within your stream!   

No, no, what is this evil dream?!?!?

  • So now it’s neither here nor there
    Don’t follow me, I just don’t care.
    I may be the biggest Twitterbator…
    But I’ll still CU-L8r G8r
    LOL. LMAO. ROFL.

    The end… or is it?

    If you hate the new ReTweet feature on Twitter as much as we do, please read more in our Twiterloo post from last week to see what you can do about it.

    Fight the DUM-RT!

    (our term for the new “feature”)

    Long live SMA-RT!

    (the classic RT that works – rhymes with “party”, for your own poems.)

Twitterloo! How to send Twitter on a hasty RT.

Soldiers at attention: awright Twitter conscript, approved you’ve probably heard that Twitter has finally enabled a feature it calls “Retweet”. Well, after years of hacking together manual ReTweets – cutting and pasting, editing, shortening, and workarounds by Twitter partner applications like TweetDeck, you’d think this would be cause for great rejoicing among the weary soldiers of Twitterland…

We Beg to Differ.

BegtoDiffer-Napoleon invents the RT
The invention of the ReTweet: Napoleon at Waterloo

What’s an RT?

For those new to Twitter (or with no patience for it), basically “RT” is a convention that arose among Twitter users as a way of sharing and amplifying content from other people that they agree with, find interesting or funny, or that adds to a discussion they’re having in some way. Here’s an extreme example of one message from last night:

Tweets from zchamu

Here’s a translation of the post:

  • @brianlj read a blog post by Twitter CEO Evan Williams @eV, and wanted to share the link and to let others  know  he disagreed with it.
  • He added the hashtag #Save ReTweet which made it part of a public discussion.
  • I wanted to share his thought with my followers (I’m @DenVan). So, I copied it and pasted it, and added “RT ” at the beginning, then added a comment at the end “Ditto”.
  • Then, my friend @zchamu did the same, crediting me and adding her comment “Me three!”

Think about how incredible that is. Four people’s thoughts are contained in the tiny, tiny space of just 140 Characters. That’s the power of the RT.

The revolution is ugly, but it works

Now granted, to the untrained eye, it looks a bit messy – okay really messy – so we’ve been hoping for some clean-up from the good people at Twitter for a long time. You know, a few simple tools that would respect the power and intent of the RT but would make it easier to use and scan.

But what happened instead? RT activist Dan Zarella puts it well when he says:

In a stunningly disappointing move, Twitter has threatened to completely eviscerate most of the value out of ReTweets by “formalizing” a feeble version of a format that was already well understood and functional for all users involved.

The leader on a high horse

On Tuesday, Twitter head Evan Williams wrote his first blog post since March, “Why Retweet works the way it does”, with these ominous words:

I’m making this post because I know the design of this feature will be somewhat controversial. People understandably have expectations of how the retweet function should work. And I want to show some of the thinking that’s gone into it…

Uh-oh. Bad sign. When a CEO runs to the battlements so early in a communications piece, you can just smell the restlessness in the troops – and not just in the Twitterati, but among the people working at Twitter as well.

He goes on to describe RT as cool, before listing off a number of “problems” that currently exist with the RT convention that, as he puts it, “emerged organically from Twitter users as a way of passing on interesting bits of information”.

The problems Evan Williams lists (in brief):

  1. Attribution confusion – hard to tell who the “owner” of the originally tweeted content was.
  2. Mangled and Messy – formatting makes message hard to read and author’s intent may be lost.
  3. Redundancy – lots of “RePeets”.
  4. Noisiness – RT @sycophant RT @wanker Blah blah blah
  5. Untrackable – hard to collect RTs of a person or post in one place.

The solution from Twitter :

CEO profile

Let’s say that in the new Twitter RT universe, I wanted to share the incredible insight that Evan Williams actually posted last night (at right), with my followers.

  • A single “Retweet” button would appear under his tweet.
  • By clicking this, I would instantly create an exact verbatim copy of the original. My followers would see this exactly as @ev had written it, and what’s more, his name and avatar would appear beside them – even if my follower wasn’t following him.
  • As the Retweeter, my name would appear in a small footnote on the bottom of Ev’s tweet, but not in the actual Tweet.
  • Without any opportunity for editing or commentary, I couldn’t add context for my followers like “Can you believe this?” or “Me too!” or “What is this dude smoking?”.
  • No “RT” or other prefix will indicate that the is a ReTweet. Only that small footnote will make it appear different from any other tweet….

Our take: the new ReTweet “feature” needs Re-bwanding

Sorry Evan.

You’re a genius, and we all owe you a tremendous debt for creating this Twitter thing, but this new feature you’ve created is not ReTweet. I’ve called it “RePeet”. Or maybe it’s “Copy” or “Clone”, or as one wag called it “Exact Tweet” (ET – and it phones home to Twitter).

Whatever it is, it’s broken.

And we’re not alone in saying so.
(this list is growing, so please send us more!)

To the battlements! What you can do soldier:

  1. Don’t use the new button! Just keep doing what you’ve always done.
  2. Use the hashtag #SaveReTweets to register your displeasure.
  3. Inundate @ev and @twitter with negative traffic.
  4. Sign the petition Dan Zarella has put together.

Brand builders: how to be human in five easy steps

Humans beat dinosaurs every time.

Yesterday, rx our post about how American Airlines fired Mr. X – an employee who had the gall to (gasp) engage with a customer – generated a fair bit of engagement of its own. We were also shocked and pleased that our accompanying PowerPoint deck was chosen as one of the features on the SlideShare home page, cure with more than 950 views and climbing. “Wow, for sale ” we thought: “People are actually paying attention! Crap!”

Dino
How not to do it: the American Airlines approach to humanzing communications (image from www.dinosaurlive.com)

Why I said “Crap”

Because even though I’d spent an hour and a half yesterday morning putting the deck together, there were a few things I left off at the end – some important stuff about the difference between a) treating people and social media like a lumbering corporate dinosaur (American Airlines, that’s you), or b) like human beings (the un-American Airlines approach).

So we added a few thoughts to the deck, along with 5 simple steps you can follow to make your brand more friendly to humans. Please read on.

Surprised when corporations don’t act human? Don’t be!

Sadly, rumours of mass extinction have been greatly exaggerated: American Airlines isn’t the last dinosaur.

Thousands of others are lurking out there, hiding in hierarchical “Lost Valleys” around the corporate landscape. They’re scary, and they still have big teeth if you get close to them. And they roar, stomp, intimidate, and generally pretend with their pea-sized brains that they can throttle and control communications the same way they did (or thought they could) in the Jurassic era.

But the world has changed.

The new boss has arrived (and it’s us).

And the new masters of the planet have opposable thumbs. And emotions. And big brains. They talk to each other; they form families and tribes.

And they don’t even try to control the message.

Instead, they listen, and build the conversation in ways that are real, helpful, and yes human. Want evidence? You’re reading this aren’t you?

How to humanize your brand in five easy steps:

1) Don’t pretend to be perfect.

You’re lying. We know, because we’re human too. So don’t even bother faking it.

2) Listen (critically) to critics.

They usually see you better than you do. Then conscript the helpful critics as team-mates, or call them out if they’re just snipers.

3) Speak Human.

Because here’s a secret: nobody ever understood “Corporate-ese” in the first place. Just use normal people-friendly words, a helpful tone, and don’t brag about your big accomplishments / hard drives / pointy teeth. If it’s true, other people will say it. If it’s not, you’re just a roaring fossil.

4) Encourage your people to speak Human

But remember that many of your employees think that roaring and stomping is the only way to behave. Gently work with them to show a better way. Give them access to the right tools to speak to customers, and teach them to find the opportunities and boundaries for themselves (oh, and share that learning with everyone).

5) To clobber your competitors, be more human

And this is the great part: all this touchy-feely human stuff is the best way to win in the battle of the brands! So go on big guy: listen harder; be more lethally generous (thanks again Shel Israel); earn some Whuffie (thanks Tara Hunt) and build real human relationships with your customers, influencers, staff, and yes, even the competition.

And if you’re an airline but you’re not American Airlines, congratulations: you’re already ahead!

Click here to see the whole PowerPoint deck on SlideShare